Refund & Returns Policy

Because everything is handmade, we check every order carefully before it ships. If an item reaches you damaged, faulty or incorrect, we’ll put it right.

You may request a return within [X] days of delivery for eligible items. Please contact us first at [contact email] with your order number (and photos for any damaged or faulty item).

For hygiene and because they’re made just for you, we can’t accept returns of:

• Made-to-order and personalised/custom items (e.g. custom artwork, personalised scents).
• Gift cards.
• Items that have been used or aren’t in their original condition — except where faulty.

This doesn’t affect your statutory rights.

Tell us within [X] days of delivery with a photo of the issue. We’ll arrange a replacement, repair or refund at no cost to you.

Email [contact email] with your order number and reason. We’ll confirm the return address and next steps — please don’t post anything back before we’ve confirmed.

For change-of-mind returns, you cover the return postage. For damaged, faulty or incorrect items, we cover it. India returns usually travel back via Delhivery; we’ll advise the method when we confirm your return.

Once we receive and inspect your return, we refund to your original payment method: Razorpay (India cards/UPI), AzamPay (Tanzania mobile money), or — for Cash on Delivery orders — by bank/mobile-money transfer to details you provide. Refunds are processed within [X] business days; your bank or provider may take a little longer to show it.

Would you prefer a different scent or design? Start a return and place a new order, or get in touch and we’ll help arrange it.

You can cancel before your order ships — contact us as quickly as possible. Once an order has shipped, the return process above applies.

[Legal business name]
Email: [contact email]
Phone: [phone]